Karen BuchannanOperations Manager
Karen is an Associate of the Chartered Insurance Institute of London (ACII), Chartered Insurer and holds an MBA from Manchester School of Business. She has worked throughout the industry at a number of Insurance companies and brokers during her over 40 years in the Industry. Karen is our champion at the control of operations and as we say in office, “nothing gets by her.”
Judith WallaceOffice Manager
For over twenty (20) years Judith Wallace has been involved in Accounting and is a certified Accounting Technician. She goes the extra mile to ensure that quality output is the focus. Judith enjoys working with numbers and often says, “figures never lie.” In addition to her role as Payables Officer she actively engaged in the roles of Office Manager and Company Secretary. She is currently pursuing her Master’s Degree in Human Resource.
Andrew GrantSales Coach
BCMG’s Sales Coach, Andrew Grant, brings years of sales leadership experience to the team. He joined Billy Craig in 2016 and has helped to bring renewed focus to the company’s sales drive. Since joining, Andrew’s die-hard spirit and professional skills have helped the company realize marked growth in sales. He instills confidence in his team by empowering them to think big and push the envelope to deliver the best customer experience.
Pauline CampbellClaims Manager
Pauline has over twenty-five (25) years of experience in the insurance industry, having worked in the Employee Benefits Department of a leading life insurance Company and Claims Department at two major Insurance Brokers. She holds a designation of Chartered Insurer from the Chartered Insurance Institute in London (ACII), a Fellow of the Life Management Institute (FLMI) designation, and is a Certified Customer Service Trainer.
Jacinth BrownEmployee Benefits Manager
Jacinth Brown has 35 years’ experience in the insurance industry, both as a broker and underwriter. Her experience spans the management of large Employee Benefits portfolios and Accident, Health & Travel. She holds the designation - Fellow of the Life Management Institute [FLMI] and has extensive global training and exposure to overseas markets and underwriting best practices, making her a principal asset in portfolio development, management and training.
Loretta AndersonEmployee Benefits Manager
Employee Benefits Manager, Loretta Anderson, has been with Billy Craig for over 12 years. Within her role she has overseen the significant growth of the Employees Benefit portfolio, resulting in an overall expansion of the department and an increase in value-added benefits for Billy Craig’s clients. Loretta represents BCMG as a member of the JCC's Administration & Finance Committee & the Jamaica Hotel & Tourism Association. Described as quiet, yet determined, Loretta holds an MBA in Business Administration and is a Chartered Life Underwriter.
Kerry-Ann BigbyFinancial Controller
Kerry-Ann has over seventeen (17) years of experience in varying accounting and taxation capacities, having worked in both the public and private sectors. She is a member of the Institute of Chartered Accountants of Jamaica and an associate member of The Association of Certified Fraud Examiners. Kerry-Ann holds an MSc. in Accounting from the University of the West Indies.
Ottis PlummerManager, Business Management Systems
Ottis Plummer’s hard work and dedication keeps the company connected to its partners and customers. In his 16 years with the company, Ottis has led the digital transformation that has kept Billy Craig at pace with global standards. He and his team are responsible for the development of the company’s in-house Management Information System and its integration with leading industry software. Ottis is a Microsoft Certified Professional. His aptitude and credentials in software development and design ensure he will continue to play a lead role in enabling the BCMG’s ability to innovate and progress into the future.
Marilyn WongHR Manager
Human Resource Manager, Marilyn Wong, revels in the excitement of nurturing employee growth at BCMG. Investing in their training and development, the company is committed to employee satisfaction at all levels. She ensures that employees are placed in the roles most suited to them and that they receive the right training, in order to succeed. She, thereby furthers the company’s overall productivity and ability to meet its objectives. Her warm personality and excellent listening skills make Marilyn the ideal person to put team members at ease and bring out their best. She holds her degree in Business Administration, Human Resource Management and a post graduate certificate in Organizational Behaviour which is augmented by more than a decade of experience with Billy Craig. Marilyn is integral to the BCMG’s ongoing training and development agenda for BCMG.
Sharon RichardsManager, Personal Lines
Sharon has over thirty (30) years’ experience in the insurance industry having worked at a leading general insurance company as well as broking firms where she held senior positions in both Personal Lines & Commercial Lines Departments. She holds the designation of Chartered Insurer from the Chartered Insurance Institute in London (ACII) and a BSc. (Hons).
Winsome HallOffice Manager
Winsome has over twenty-eight (28) years of experience in administration with supporting functions in Human Resource and Accounts in both an insurance company and within two insurance brokers. She holds a designation of Certified Professional Secretary (CPS) and a diploma in Business Administration. Winsome loves music and nature.
Sheriel GayleManager, Commercial Lines
Sheriel has over twenty (20) years of experience in the insurance industry, both as an underwriter and as an insurance broker. She has an insurance Diploma from the College of Insurance & Professional Studies. Her affable personality put her at the heart of commercial lines.